MentWave Privacy Policy

Information We Collect

We collect information you provide directly to us when you:

• Create an account
• Use our services
• Communicate with us

This may include:

• Name
• Email address
• Usage data and analytics information
• Cookies and similar technologies

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Personalise your experience
• Communicate with you about MentWave-related features and updates
• Respond to your comments, questions, and requests
• Monitor and analyse usage and trends
• Detect, investigate, and prevent fraud and abuse
• Comply with legal obligations

Information Sharing and Disclosure

We may share personal information as follows:

• With your consent
• With vendors, consultants, and service providers who need access to such information to carry out work on our behalf
• In response to legal requests if required by law
• To protect the rights, property, and safety of MentWave, our users, or others

Service Providers

Our service providers include (but are not limited to):

• OpenAI – for AI-powered features and services
• Google Analytics – for website and product usage analytics
• PostHog – for product analytics
• Hosting providers – for infrastructure and storage

Where data is processed outside the UK or EU, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs).

Data Security

We take reasonable measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Data Retention

We keep your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You can request deletion of your data at any time.

Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Object to or restrict processing of your personal data
• Request a copy of your personal data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at mentwaveonline@gmail.com.

Cookies

We use cookies and similar technologies to provide and improve our services. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date.

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